TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR SPECKTRUM ONLINE STORE

When you shop at www.specktrum.eu, you accept our terms and conditions, which you can read below.

INFORMATION

Specktrum IS
Birkholmvej 1
8752 Østbirk
VATT Number.:39927713
Phone: + 45 26 13 07 55
Mail: kontakt@specktrum.dk

Customer Service

You are always welcome to contact us if you have any questions or queries.

Open Hours Monday - Friday kl. 8-17.
Phone: + 45 26 13 07 55
Mail: kontakt@specktrum.dk

Ordering

It is possible to place order at www.specktrum.eu every day of the week. Orders are processed in the order in which they are ordered. After your completed order, you will receive an order confirmation on your provided e-mail. Please check in "advertisement" or "spam folder" if you can not see your order confirmation in your inbox.

Gift Wrapping

Gift wrapping is possible on selected products. It appears during the shopping card page where gift wrapping can be selected. Please note that gift wrapping is selected on product level. 

Payment

Specktrum I / S receives online payments with; Visa and Mastercard.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include danish VAT.
The website uses the following currencies for pricing:
EUR

Specktrum I / S uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and can not be read by other outsiders.

Specktrum I / S's own website also uses encryption with SSL protocol.

Delivery 

The delivery time for your order is typically within 7 business days.
We typically dispatch your order from our warehouse within 1-2 business days.  

Delivery area: Germany, Sweden, Belgium, Austria, Luxembourg. 

Shipping to GLS Parcel Shop: 16 EUR.
Shipping to Home Address: 20 EUR. 

Please note that delivery to Sweden is only possible by GLS Parcel Shop.

We offer free shipping on orders above 135 EUR.

Specktrum I / S ships goods with the following: GLS.

You will always receive a track and trace number so you can track your package. 

If the delivery looks damaged, we ask you to receive the package with reservations.

Returns

Private persons have the right to cancel within 14 days without stating reasons.

The cancellation deadline shall be 14 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (14 days for goods on sale).

You can cancel the order by noticing us thereof. Please contact us via e-mail  letting us know that you want to return:

E-mail: kontakt@specktrum.dk

You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.

If you have cancelled an order, you must send the goods to:

Specktrum I/S
Birkholmvej 1, 
8752 Østbirk
Danmark

The goods cannot be sent COD or without distribution.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.

 You are only responsible for any possible decrease of the products’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the products in the same way as one can and may in a physical store, but you may not start using the product.   

Claims 

If you purchase goods that have a defect the Danish Sale of Goods Act applies.

You can make your claim with 24 months from the time of your delivery. Contact us at kontakt@specktrum.dk and describe the claim in as much details as possible. The complaint must be justified and that the defect is not caused by incorrect use. 

 

Privacy Policy 

Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Specktrum I / S, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Specktrum I / S and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and the employees of Specktrum I / S have access to the information that is registered about you.

The data responsible for Specktrum I / S is: Anne Laursen

We do not store and transmit customer information encrypted.

As registered with Specktrum I / S, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to kontakt@specktrum.dk.

Cookies
At www.specktrum.eu cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log statistics
We use a log statistic on www.specktrum.eu, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing Specktrum I / S's website.